PG Manager Pro - Cloud-based PG & Hostel Management Software
Legal & Compliance

Privacy Policy

Effective Date: | Last Updated:

1. Introduction

Welcome to PG Manager Pro ("PG Manager Pro", "we", "our", or "us").

PG Manager Pro is a modern Property and PG Management platform designed to simplify the management of PGs, hostels, co-living spaces, and rental accommodations. We are committed to protecting your privacy and ensuring that your personal information remains secure.

This Privacy Policy explains how we collect, use, store, process, and protect your information when you use our website, mobile application, and related services. PG Manager Pro is a product of Founder Code Technology Pvt Ltd.

By using PG Manager Pro, you agree to the practices described in this Privacy Policy.

2. Information We Collect

To provide our services effectively, we may collect different types of information depending on your role (PG Owner, Branch Manager, or Tenant).

2.1 Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Profile Photo (Optional)
  • Address
  • Identity Verification Documents (if required)
  • Date of Birth (Optional)
  • Emergency Contact Information

2.2 Business Information

For PG Owners and Branch Managers:

  • PG Name & Business Name
  • Property Details & Branch Details
  • GST Information (if applicable)
  • Property Address
  • Room & Bed Information
  • Rental Pricing & Occupancy Information

2.3 Tenant Information

For managing tenants we may collect:

  • Tenant Name, Contact & Email Address
  • Permanent Address & Government ID Details
  • Room & Bed Allocation
  • Check-in & Check-out Dates
  • Rent Details, Deposit & Visitor Information

2.4 Payment Information

To manage financial records:

  • Rent Payments & Security Deposit
  • Payment Status & History
  • Transaction Reference Numbers
  • Billing Records & Invoice Information

Note: PG Manager Pro does not store sensitive banking credentials or card information directly.

2.5 to 2.8 Technical & Usage Data

Device Info

Device Model, OS, Browser, IP Address, App Version, Settings.

Usage Info

Login Activity, Dashboard Usage, Sessions, Errors & Logs.

Notification Data

Push Tokens, Notification Preferences & Delivery Status.

Location Data

Property Verification, Nearby Features & Security (Optional).

3. How We Use Your Information

Your information helps us deliver a better PG management experience. We use your information to:

Create and manage your account
Authenticate users securely
Manage PG properties and branches
Allocate rooms and beds
Manage tenant information
Track rent collection
Generate invoices and receipts
Send payment reminders
Manage complaints and maintenance requests
Send announcements and notifications
Improve platform performance
Generate reports and analytics
Provide customer support
Detect fraudulent activities
Comply with legal obligations

4. Information Sharing

Your privacy is important to us. We do not sell your personal information.

We may share information only in the following situations:

  • With your permission
  • Between authorized PG Owners and Branch Managers
  • With tenants where necessary for service delivery
  • With trusted cloud infrastructure providers and payment gateway providers
  • Government authorities and law enforcement agencies when legally required
  • During mergers, acquisitions, or business transfers

Every third-party service provider is bound by strict confidentiality obligations.

5. Data Security

Protecting your information is one of our highest priorities. We implement industry-standard security practices including:

Secure HTTPS Encryption
Encrypted Data Storage
Password Hashing
Secure Authentication
Role-Based Access Control
Firewall Protection
Continuous Security Monitoring
Secure Cloud Infrastructure
Regular Security Updates
Data Backup & Recovery
Activity Logging

Although we strive to protect your information, no system can guarantee 100% security.

6. User Roles & Access

PG Manager Pro supports multiple user roles with strictly controlled permissions:

PG Owner

Full system access:

Properties, Branches, Managers, Rooms, Beds, Tenants, Payments, Reports, Analytics, Settings.

Branch Manager

Branch-level controls:

Assigned Branch, Rooms, Beds, Tenants, Payments, Complaints, Maintenance, Notifications.

Tenant

Self-service portal:

Room Details, Rent Information, Payment History, Meal Plans, Notices, Complaints, Visitor Requests, Profile.

Cookies, Data Retention, and Your Rights

7. Cookies & Analytics

Our website may use cookies and analytics technologies to improve user experience, remember preferences, analyze website traffic, enhance performance, and secure sessions. You may disable cookies through your browser settings.

8. Data Retention

We retain your information only for as long as necessary to provide our services, meet legal obligations, resolve disputes, and maintain financial records. When an account is permanently deleted, associated personal information is generally removed within 30 days unless a longer retention period is required by applicable law.

9. Account & Data Deletion

You have the right to request deletion of your account. Upon verification, we will delete your account, remove your personal information, clear associated tenant records, delete stored documents, and clear notification data (subject to legal financial record retention requirements).

10. Your Rights

Depending on applicable laws, you have the right to access, update, export, restrict, object to, or request deletion/correction of your personal information. To exercise these rights, please contact our support team.

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